Policies and Frequently Asked Questions
HOW FAR IN ADVANCE DO I NEED TO ORDER?
I’m generally booked up 3-4 weeks in advance for non-wedding events, so it’s best to contact me as soon as you know the date of your event.
Orders are not confirmed until a deposit is paid.
For all Wedding related questions and policies, please visit my "WEDDINGS" page
DO YOU DELIVER?
I do offer delivery of wedding cakes and larger events within a 20 mile radius of my home with a delivery fee of $55. Additional travel over 20 miles is charged at .55 cents per mile with a maximum travel distance of 35 miles (or 45 minutes). These charges do not include gratuity. My vehicle is not refrigerated so any travel over 35 miles poses a risk of damage to a cake. Additional set-up fees may apply for tiered cakes, cupcake arrangements or if other decorations are to be placed on or around the cake.
If you you are ordering any other type of cake (birthday, anniversary, baby shower, etc.) then it must be picked up at my home in Waunakee, Wisconsin unless other arrangements have been agreed upon in advance. If you are picking up your own cake, please have a clean, flat surface to set your cake on while driving and rolled up towels to "brace" the cake box from sliding around. Air conditioning in the summer is a must. Once you leave with the cake, it is no longer the responsibility of Sugar Dust, LLC. This is also outlined in your contract.
CAKE TOPPERS AND FLOWERS
If you choose to purchase your own cake topper it must be dropped off to my home at least 10 business days in advance. Please provide the dimensions of the base of your topper 2-3 weeks prior to the event date to ensure it will fit proportionately on your cake. Keep in mind the weight of the topper when choosing one. You do not want something too heavy that will damage the cake or additional reinforcements will be required (such as wooden dowels and a cake board).
I am always willing to decorate your cake with fresh flowers or lay your flowers around the base of the cake at delivery. If you have a specific layout, please provide me with a detailed diagram. All flowers need to be provided by your florist for larger events or for smaller cakes I work with Sweet Pea Flowers in Waunakee. Please coordinate with your florist to ensure the flowers are available at the time of delivery and make sure to specify they will be placed in a cake.
I require all flowers that will be placed in a cake to be wrapped with floral tape for food-safety reasons.
HOW MUCH DO YOU CHARGE FOR A CAKE?
Since each cake design is custom, there are no set prices listed, however, there is a minimum order of one dozen for cupcakes and $55 for cake orders. To give you an idea of an average price, the majority of the 8" custom cakes I do that feed up to 24-28 guests are about $120-170+ depending on the level of detail.
I do have a few cake and cupcake stands available to rent. A deposit is required and upon returning the rentals your balance will be refunded to you minus daily rental fees incurred. Please inquire during your ordering process if you are in need. Photos and prices of rentals are located on my "Weddings" page.
I HAVE A FOOD ALLERGY, DO YOU OFFER ALLERGEN-FREE ITEMS?
Products are made in a private home not subject to state licensing or inspection. Sugar Dust is NOT an allergen-free environment and ingredients and/or machinery may come in contact with any of the eight common food allergens such as tree nuts, peanuts, dairy, egg, wheat, shellfish and fish . I am ServSafe Food Protection Manager Certified, accredited by the American National Standards Institute (ANSI)-Conference for Food Protection (CFP). Even though machinery and surfaces are properly sanitized, I DO use a few common allergens in my products (see below) and the manufacturers of the ingredients may also come in contact with common food allergens. Clients are responsible for notifying us of any other dietary restrictions prior to placing an order.
*ALLERGEN WARNING: PRODUCT CONTAINS WHEAT, DAIRY, EGGS, SOY
DO YOU REQUIRE A DEPOSIT?
For non-weddings, I require a non refundable deposit of 50% to hold your date. Many customers use Venmo since it's so convenient. I also accept cash or on occasion, Zelle.
ARE YOU A COMMERCIAL BAKERY OR DO YOU HAVE A STOREFRONT I CAN VISIT?
I am a home baker that works out of my kitchen. On February 26, 2018, Lafayette County Circuit Court Judge Duane Jorgenson provided his final order in the Kivirist et. al. v. WDATCP case, dealing with an exemption from licensing requirements for Wisconsin home bakers who make not-potentially hazardous baked goods. A "not-potentially hazardous” baked good is one that can safely remain unrefrigerated. For example, foods with cream filling, custard, fresh fruit, cheese or meat are potentially hazardous and are definitely not allowed as with whipped cream as a frosting.
Although Wisconsin Cottage Food Laws state that home bakers are not subject to state licensing or inspections, Sugar Dust, LLC is ServSafe Food Protection Manager Certified, accredited by the American National Standards Institute (ANSI)-Conference for Food Protection (CFP) and the National Restaurant Association of Wisconsin.
If your venue is unclear on the fact that we can now legally sell home-baked goods, I am happy to provide them a copy of a letter written by Erica Smith, the attorney with the Institute for Justice representing the successful lawsuit lifting the ban on the sale of home baked goods. I can also provide copies of my SafeServ Certification and proof of Liability Insurance.
Listed below are components of the ruling that may also be helpful and can be found on the following website:
The exemption from licensure applies only to people baking out of their homes. All commercial kitchens must follow the requirements of Wis. Admin. Code ch. ATCP 70, related to food processing plants, and commercial kitchens must ensure that all producers and processors using their facilities are licensed.
The exemption from licensure applies only to flour-based “baked goods” as indirectly defined in the Wis. Stat. § 97.29(1) (b) definition of “bakery.” The court’s order did not address other processing activities, such as the cooking and drying of products like candies and other confectionaries. If you prepare items other than baked goods, then you must obtain a license to operate your business.